The publication has a single address, and it is a working one:
There is no phone line, no messenger, no office and no call-back form. If you come across a “VisaProAdviser hotline” somewhere, it is not us.
What to write about
- A correction. A wrong deadline, fee or form number, or a rule that has since changed — this is the most important kind of message, and it is read first.
- An inaccuracy or a misleading framing. If an article misleads without containing a formal error, that is worth writing about too.
- Collaboration and story suggestions. What deserves an explainer, which rule change we missed.
- Republishing and reuse. The conditions are set out on the Terms of use page.
- Personal data. Access, correction or deletion — see the Privacy policy.
What to include
So that the reply is substantive rather than three rounds of clarification:
- a link to the article;
- the specific passage or statement;
- what is wrong and, if you have it, a link to a source with the correct information.
How long a reply takes
The newsroom is small, and we do not promise a fixed turnaround: promising a two-hour reply is easier than delivering one every time. Every message is read, and reports of factual errors take priority over the rest of the inbox. When a correction is confirmed, the change appears on the article itself — even if an individual reply takes longer.
What we cannot do by email
We do not advise on individual cases, assess the chances of an application, fill in forms, review documents or recommend intermediaries. The answer to those messages is always the same: the decision is made by a consulate or an immigration authority, and a complex situation belongs with a licensed immigration lawyer.